Last updated: May 2026

Please read this policy carefully before subscribing. By joining Snout Club you agree to the terms below.

Returns

We do not accept product returns. Once your box has been dispatched, items cannot
be sent back to us.

This is standard practice for subscription box services, and we work hard to ensure
every product in your box meets our quality standards before it reaches you.

Missing or damaged products

If a product arrives damaged or is missing from your order, we want to put it right
immediately.

– Email us at hello@snoutclub.com within 7 days of receiving your box

– Include your order number and a description of the issue

– For damaged items, please include a photograph

Once we've reviewed your report, we will issue a credit to your Snout Club account
for the full value of the missing or damaged product. This credit will appear in your account within 3–5 working days and can be used on your next monthly order.

We issue refunds as store credit rather than cash refunds. This credit never expires and carries over month to month just like your
subscription credit.

Cancellation

You can cancel your Snout Club subscription at any time, with no notice period required.

– Log into your account and go to 'Manage subscription'

– Select 'Cancel subscription' and follow the steps

– We may ask a couple of quick questions to help us improve — this is optional

Your subscription will remain active until the end of your current billing period. You will not be charged again after that date.

Credit on cancellation

Any unused store credit in your account at the point of cancellation will remain
valid for 30 days from your cancellation date. We will send you an email reminder before your credit expires so you have the opportunity to place a final order.

After 30 days, any remaining credit will expire. We will not be able to reinstate
expired credit.

Pausing your subscription

If you need a break, you can pause your subscription for up to three consecutive
months from your account dashboard. Your credit balance is preserved while paused and will be available when you return.

Pausing is a good alternative to cancelling if you're going on holiday, taking a break, or simply need more time to spend your existing credit.

Failed payments

If a payment fails, we will notify you immediately by email with a link to update
your payment details. We will attempt to process the payment again after a short period. If payment cannot be taken within a reasonable window, your subscription may be paused until payment is resolved.

Contact us

If you have any questions about this policy, please get in touch:

– Email: hello@snoutclub.com

This policy is governed by the laws of England and Wales. Nothing in this policy affects your statutory rights under UK consumer law.