Last updated: May 2026

Snout Club Ltd ('we', 'us', 'our') is committed to protecting your personal data. This policy explains what data we collect, how we use it, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

1. Who we are

Snout Club Ltd is the data controller responsible for your personal data. If you have any questions about how we handle your data, please contact us at
hello@snoutclub.com.

2. What data we collect

Data you provide directly

– Name and email address (when you create an account or
subscribe)

– Delivery address (for box dispatch)

– Payment information (processed securely by Shopify Payments — we do not store card details)

– Communications you send us (emails, contact form submissions)

Data we collect automatically

– Browsing data and usage information (pages visited, time on site, clicks)

– Device and browser type

– IP address

– Cookies and similar tracking technologies

3. How we use your data

We use your personal data for the following purposes:

– To process and manage your subscription

– To issue and track your monthly store credit

– To process orders and arrange delivery

– To send you transactional emails (credit loaded, order confirmation, dispatch notification)

– To send you marketing emails about new products, monthly menus, and Snout Club news (only with your consent)

– To improve our website and service

– To comply with our legal obligations

4. Legal basis for processing

We process your data on the following legal bases:

– Contract — to fulfil your subscription and deliver your
orders

– Legitimate interests — to improve our service and communicate with you about your account

– Consent — for marketing communications (you can withdraw consent at any time)

– Legal obligation — where required by law

5. Who we share your data with

We share your data only with the third-party services necessary to operate Snout
Club. We do not sell your personal data to any third party. We do not share your data
with any third party for their own marketing purposes.

6. Cookies

We use cookies to make our website work properly and to understand how visitors
use it. You can manage your cookie preferences through the cookie banner on our website. Essential cookies cannot be disabled as they are necessary for the
site to function.

7. How long we keep your data

We keep your personal data for as long as your account is active and for a
reasonable period afterwards to comply with our legal obligations. Specifically:

– Account data — retained for the duration of your subscription plus 2 years

– Order and transaction data — retained for 7 years (required by HMRC)

– Marketing preferences — retained until you withdraw consent

8. Your rights

Under UK GDPR, you have the following rights:

– Right to access — you can request a copy of the personal data we hold about you

– Right to rectification — you can ask us to correct inaccurate data

– Right to erasure — you can ask us to delete your data (subject to legal requirements)

– Right to restriction — you can ask us to limit how we process your data

– Right to data portability — you can request your data in a machine-readable format

– Right to object — you can object to processing based on legitimate interests or for direct marketing

To exercise any of these rights, please email us at hello@snoutclub.com. We will
respond within 30 days.

9. Marketing communications

If you have given us consent to send marketing emails, you can withdraw that
consent at any time by clicking the unsubscribe link in any email or by
emailing hello@snoutclub.com. Withdrawing consent does not affect the lawfulness of any processing carried out before withdrawal.

10. Security

We take the security of your personal data seriously. Our website uses SSL encryption and all payment processing is handled by Shopify Payments in accordance with PCI DSS standards. We do not store payment card details.

11. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. We would, however, appreciate the opportunity to address your concerns directly first — please contact us at hello@snoutclub.com.

12. Changes to this policy

We may update this privacy policy from time to time. Any significant changes will be communicated by email. The date at the top of this page will always reflect when the policy was last updated.

13. Contact

For any questions about this privacy policy or how we handle your data:

– Email: hello@snoutclub.com